Even though we are sad to hear that you did, that’s OK! From the moment you receive your package, you have 14 days to reconsider your order and send back any or all items. No questions asked!

In this case, simply send an email with your order information and which goods you’d like to return to info@panonian.com, as well as send your goods back to our warehouse at the address stated below. Costs of the return shipments will be on your behalf. Also, any shipping charges paid for during placement of the initial order will not be refunded.

Of course, your goods should arrive to us unused and in their original packaging. In case you did open, test-fit or try out any of the goods, but would still like to return them, please just contact us and we will figure out the best way to solve the situation.

In case the goods you received were damaged, don’t match what you ordered, anything was missing, or there was any other valid problem, let us know within 30 days and we will resolve the issue without any hassle!

In this case, simply contact us by any of the means stated on the Contact Us page and we will get back to you as soon as possible!

Depending on the nature of the problem, we will handle the process as fair as possible. For example, you will never be charged any additional shipping costs in case we or the shipping company made a mistake.

Attention! Please do not accept any packages at your door that have obviously been damaged during transport! That will make the claims for both us, as well as you, as lot easier! If for example someone else accepted the package, you didn’t see the damage, or it was left at your doorstep/neighbour, please take pictures as soon as you notice any damage and send us all the details at info@panonian.com! We will then do our best to make sure everything turns out just fine!