The general terms and conditions of the Panonian webshop are compiled in accordance with the Consumer Protection Act, the General Data Protection Regulation and the Electronic Commerce Act valid in the Republic of Croatia.

These general terms and conditions apply to the use of the Panonian webshop at https://panonian.com and the purchase of products available there. Please read these terms and conditions carefully before use. Your agreement to the terms and conditions set out here is a prerequisite for making your purchase.

These general terms and conditions were last updated on September 30, 2022.

GENERAL TERMS AND CONDITIONS OF THE WEBSHOP USE

The webshop available at https://panonian.com was set up by Panonian Engineering d.o.o., registered at Industrijska Ul. 23, Nova Gradiška, Croatia, in the Commercial Court of Osijek under (MBS) 5437083, OIB 96057237720 (hereinafter: ‘Panonian’ or ‘Seller’). If you have any questions, you can contact us at info@panonian.com.

The conclusion of a contract of sale through the web store https://panonian.com is regulated in accordance with legal provisions, taking into account in particular the principles and provisions of directives and regulations of the European Union. Concluding a contract through the web store https://panonian.com is concluding a distance contract.

Panonian provides a webshop service on the website https://panonian.com. The service consists of selling goods between users of the webshop – you as the buyer and us as the seller, and arranging the delivery of items of sale. The web store is intended for individuals and legal entities.

In our web store, we always try to show descriptions and photos of the offered products as accurately as possible. Despite our best efforts, it may occasionally happen that certain products do not have a photo or that there are certain minor errors or deviations. We will try to fix all of the above as soon as possible. The content of the web store https://panonian.com is protected by copyright. Modification, rental, sale or distribution of content is only possible with our prior written permission.

The website may contain links to websites of third entities, which are beyond control the control of Panonian and which are not subject to these general terms and conditions. If you visit websites of third entities via a link offered, we shall not be held liable for the content of third entities’ websites, their functionality or terms and conditions of their use.

You agree to these Terms and Conditions electronically when confirming your order at the webshop. We also encourage you to read the Privacy Policy, as well as the Cookie Policy as these documents also apply to your use of the webshop.

The user agrees to use the webshop, only in accordance with these terms & conditions, for buying available products by submitting legally valid orders and communicating with the seller. The user also agrees not to use the web store in a way that harms authors or third parties, and accept all risks of using the web store and services.

The services we provide to you through the webshop do not include the cost of using the computer equipment and other electronic equipment (electronic devices) and services to access our webshop. Panonian is not responsible for the cost of the phone, data traffic or any other costs that may occur when ordering or browsing the contents of the webshop and using the services provided there.

The laws of the Republic of Croatia shall apply to these General Terms and Conditions and all contracts.

CHANGES TO THE GENERAL TERMS

A valid version of the General Terms and Conditions for using the webshop is always considered the version published on this site. In the event of a dispute, the version valid at the time of the purchase will be applied and with which you, as the customer, have expressed your consent at the time of placing the order.

There is a possibility of occasional changes in the General Terms and Conditions of the webshop use to comply with changes in the law and/or our business processes. We are technically unable to notify every user about the changes, so we recommend that you read this text every time you are using the webshop to be familiar with possible changes.

Panonian keeps the right to change or abolish (temporarily or permanently) any of the products or services it provides, as well as to change the content in the webshop, without prior approval or notice, subject to good business practice.

CONCLUSION OF SALE AGREEMENT

When browsing the contents of a web store, you can freely choose the items you want and add them to your cart. This action is not binding in any way. Once you have selected the items you want and are sure you want to buy them, you begin the ordering process, where you enter all the information required to complete the order, confirm your agreement with the General Terms and Conditions of the webshop use, and depending on the payment method selected, make payment. The actions you take and confirm during the order submission process are considered to be a Purchase Agreement and, as such, are binding.

The prices of the products listed on the webshop include VAT. The VAT rate charged upon checkout is applied according to the rules of the Union One-Stop Shop and depends on the shipping address filled in by the customer. For shipping addresses of countries within the European Union, the VAT-rate of the country to which the order is shipped to is applied. For shipping addresses of countries outside of the European Union, no VAT will be applied.

The ordered goods are delivered at prices and conditions valid on the webshop on the day of placing the order, regardless of the prices and conditions valid on the day of the delivery.

These General Terms and Conditions form an integral part of the webshop Purchase Agreement.

After submitting your order using the webshop interface, you will receive an automatically generated order confirmation receipt (hereinafter ‘Confirmation’) at the email address you entered in the ordering process. An order confirmation is not considered as confirmation of the Purchase Agreement conclusion by the seller but is solely a document confirming the receipt of the order. We reserve the right to refuse an order received if we are unable to execute it according to the quality standards of the Panonian webshop due to exceptional circumstances. The seller is not obliged to make a Purchase Agreement based on the received order in case he is unable to fully fulfil the obligations in the contract. The Purchase Agreement by the seller is considered to have been concluded at the time of dispatch of the goods and you will be informed by a special e-mail.

The purchase of products in the name and for the account of a minor or a person deprived of legal capacity (in whole or in part) may be requested only by their legal representatives.

PRODUCTS

The seller is not liable for damage to the buyer’s vehicle if it is the result of an incorrectly installed product or if the buyer has installed the wrong product in the vehicle.

Unless specified otherwise, in a separate confirmed document, the products are not approved for use in regular traffic conditions and on public roads. They are only for use at one’s own risk and only on closed race tracks. Panonian shall not be held liable for any damage (injury, death, damage, damage to an item, loss etc.) caused to the buyer or a third part (in whole or in part) in relation to using or purchasing our product.

PRODUCT PRICES AND PAYMENT METHODS

All product prices on the webshop are expressed in Euro (EUR/€) and include VAT. To comply with legal requirements within the Republic of Croatia, the final invoice of the purchase will also show the Croatian Kuna (HRK) equivalent. This Croatian Kuna equivalent (HRK) is calculated using the current middle exchange rate of the Croatian National Bank (“Hrvatska Narodna Banka”) on the day of purchase.

All payments will be effected in Euro. In case your local currency is not Euro, the bank, credit-card or other financial institution at which you hold your personal account will convert the charged amount into your local currency according to their own exchange rate. As a result of this conversion, there is a possibility of a surcharge to the total amount for which Panonian cannot be held responsible.

In exceptional cases of administrative errors in the pricing of products on webshop, we are under no obligation to make a Purchase Agreement under adverse conditions. If this is the case, we will offer you to buy the product at the right price, without the obligation to accept such an offer. If you do not accept the offer, the amount paid will be refunded if your payment was already made beforehand.

Products remain the property of the seller until receiving the full payment under the Purchase Agreement, regardless of whether the goods have been delivered.

All payments on the webshop are made through the payment module of Mollie b.v., based in the Netherlands, and are done through a secure connection with a high degree of encryption. No sensitive information, such as credit-card numbers or login data, stored by any of the parties involved.

Your invoice is generated manually or automatically through the account software provide by E-RAČUNI d.o.o., based in Slovenia, and will be delivered to you bundled with your merchandise and/or via email.

DELIVERY OF GOODS

The moment you place an order on the webshop, Panonian receives your order and after the payment is confirmed, will start packing the shipment. When sending the order, we will send you an e-mail with notification of sending and the expected delivery time.

There is no fixed selection of countries that we are able to ship to. We ship to all countries within Europe, and strive to ship to most, if not all, other countries in the world. The exact costs and possibility of shipping depends on several factors that are not in our control and will be displayed upon checkout. The delivery service is made by one of a few different partner shipping companies.

Even though we at Panonian strive to keep shipping prices at a minimum, there is a possibility of an increase in shipping prices at any point in time due to factors that are not in our control.

Detailed shipping conditions can be found under the “Shipping and Returns” tab of our website.

Panonian will not modify the terms of sale after the conclusion of the contract or cancel delivery of the goods unless, due to a technical error of the inventory tracking system, a particular product that was shown as available is not actually available. In this exceptional case, we will notify you in a timely manner through the contact information you provided when placing your order. We will allow you to choose another product instead of the unavailable product from the original contract, without the obligation to accept such an offer. If you do not accept the offer, the amount paid will be refunded to you.

If your order includes multiple products, one of which is not available, we will notify you in a timely manner and the other products ordered will be delivered in accordance with the contract.

All products will be packed in transport packaging in such a way that they cannot be damaged by normal handling in transport. The buyer is obliged to check any defects when picking up the product and immediately react to the delivery worker who delivered the goods or refuse to accept the package showing any external damage.

The buyer is obliged to sign the delivery note or invoice when picking up the goods, which the delivery service takes as a confirmation of the takeover. The Buyer’s signature on the delivery note, or invoice of the shipment means that the product was taken over without visible external damage.

If you do not pick up the product or refuse to take over the product without a valid reason, we reserve the right to claim reimbursement of handling, transportation and other possible costs.

MATERIAL DEFICIENCIES

Panonian is responsible for the material defects of the goods it sells on the webshop in accordance with Croatian positive regulations, in particular, the Law on Obligations of the Republic of Croatia.

A deficiency is when:

1. the item does not have the necessary properties for its regular use.
2. the item does not have the necessary properties for the use for which the buyer procures it, and which was known to the seller or must have been known to him.
3. the item does not have the properties and characteristics that are explicitly or tacitly agreed, i.e. prescribed.
4. the seller has submitted an item which is not identical to the sample or model, unless the sample or model is shown for information only.
5. the item does not have properties that otherwise exist in other things of the same type and which the buyer could reasonably expect according to the nature of the item, especially taking into account public statements of sellers, manufacturers and their representatives about the properties of things (advertisements, marking things, etc.).
6. the item is improperly installed provided that the installation service is included in the performance of the sales contract.
7. if improper installation is due to deficiencies in the installation instructions.

WARRANTY

Warranty on our products is given in full compliance with the laws of the European Union under normal use.

No warranty applies to products used for racing purposes. However, in expression of good faith, Panonian will be prepared to deal with a potential defect or problem within its capabilities, as quickly and as correct as possible.

RIGHT TO UNILATERAL TERMINATION AND RETURN OF GOODS

Unilateral contract termination and the return of the goods cannot be done for legal entities unless the goods you received are damaged or incomplete, you have the right to terminate the Purchase Agreement within 30 days from the day of taking over the goods or after placing the order.

For natural persons, the return can be made within 14 days of receipt of the goods, and in case the goods you received are damaged or incomplete, you have the right to terminate the Purchase Agreement within 30 days from the day of taking over the goods or after placing the order.

In order to be entitled to unilaterally terminate the Purchase Agreement, it is necessary to submit a copy of the Form for unilateral termination of the Purchase Agreement, together with the original invoice before the expiry of the stated deadline. The form can be submitted in the package with the goods or by e-mail to info@panonian.com.

The form for Unilateral Termination of the Purchase Agreement can be downloaded here in pdf format. You can fill it out electronically or physically after printing.

In the event of termination of the contract, each party is obliged to return to the other what is received under the Agreement. Following Article 72 of the Consumer Protection Act, you are obliged to return the goods received to Panonian Engineering d.o.o., Industrijska Ul. 23, Nova Gradiška, Croatia.

The prerequisite for the unilateral contract termination is that the goods have not been used and that they are in the original packaging, including the original labels. If the goods have been used and impairment has occurred, upon receipt of the returned goods, we will assess the condition of the goods according to the visible signs of use and determine accordingly what percentage of the refund will be paid to you. In such situations, we will contact you and try to find a mutually acceptable solution.

If the consumer is not notified of the right to terminate the contract, the consumer’s right to unilateral termination of the contract expires after 12 months from the expiration of 14 days.

If the seller has notified the consumer of the right to terminate the contract within 12 months, the right to unilateral termination of the contract expires after the expiration of 14 days from the time the consumer received the notice.

REFUNDS

No later than 30 days after we have received your notice of the decision to terminate the contract, if you have fulfilled your obligation to return the shipped goods, we will refund your payment using the same payment method you used when ordering.

Unfortunately, we are unable to recover any additional costs that resulted from your explicit choice of payment method or mode of transport, or any other costs associated with the refund process. Return shipments, that were sent in such a way that they require payment on delivery, will not be accepted by us.

EXCLUSION OF RIGHT TO UNILATERAL TERMINATION AND RETURN OF GOODS

The right to terminate the contract of sale is not allowed in cases provided by the Consumer Protection Act.

CLAIMS OF DEFECTIVE GOODS

In very rare cases, when you receive defective goods, you have the right to complain about the goods within the legal time limit under the Consumer Protection Act. In accordance with Article 10 of the Consumer Protection Act, we allow you to submit your complaints to the e-mail address info@panonian.com or by post to Panonian Engineering d.o.o., Industrijska Ul. 23, Nova Gradiška, Croatia.

We will respond to all complaints received as soon as possible, but no later than 15 days from the date of receipt of the complaint and will resolve your complaint in the most favourable way possible. Returns in case of complaint of defective goods shall be made in such a way that upon receipt of the complaint, you send the package to our address with a written notice by e-mail.

If the claim is found to be valid, at our expense we will either:

1. eliminate the defect from the product.
2. exchange the product for one without any deficiencies.
3. refund the entire amount paid for the product.
4. reduce the price of the product.

In case the complaint is not valid, if the consumer complaint is rejected, the buyer who filed the complaint will bear the cost of re-delivery of the purchased product to the buyer’s address.

PANONIAN TRADE RIGHTS AND OBLIGATIONS

Panonian is obliged to deliver sold item to you at the time and in the manner specified in the Terms of Business after you place an order and pay the purchase price in accordance with Article about Product prices and payment methods. Panonian is obliged to provide true information about the offered goods and to provide complete information on payment of the purchase price and delivery of the goods.

The webshop may be temporarily unavailable or only available to a limited extent, as a result of regular maintenance or system upgrades, due to technical issues, force majeure issues, or other causes. Panonian (as well as third parties associated with it) is not responsible, regardless of cause and duration, for any unavailability of the webshop, any delay or interruption in the transmission of information, partial or complete interruption or malfunction and/or technical problems that may lead to incorrect data processing and any claims or losses arising therefrom.

Panonian will not be liable for any inability or delay in performing any of the obligations it has under these Terms or any contract, if it is the result of an action or event beyond the reasonable control of Panonian, including the failure of public or private telecommunications networks. In that event, Panonian will use its reasonable efforts to fulfil its obligations as soon as possible upon the termination of such emergency action or event.

BUYER TRADE RIGHTS AND OBLIGATIONS

The customer is responsible for the accuracy and completeness of the data entered during the purchase process.

You are obliged to take over the purchased products upon delivery. For all complaints, you are authorized to contact us according to the instructions above.

You are responsible for any impairment of goods as a result of handling the goods, from the time they are taken over except for what was necessary to determine the nature and characteristics of the goods.

DATA AND PRIVACY POLICY RULES

Panonian is obliged to protect the privacy of the personal information of all users of the Panonian webshop and will treat it in accordance with the General Data Protection Regulation law of the European Union and other applicable regulations.

The Privacy Policy, as well as the Cookie Policy, are considered an integral part of the General Terms and Conditions of Panonian and are available on the legal section of our website.

COMMUNICATION, COMPLAINTS AND METHOD OF DISPUTE RESOLUTION

All complaints in accordance with Article 10 of the Consumer Protection Act, the consumer can send by e-mail info@panonian.com or by mail to the registered office at Panonian Engineering d.o.o., Industrijska Ul. 23, 35400 Nova Gradiška, Croatia.

In order for the seller, Panonian, to respond to a written complaint that was not sent by e-mail, the customer is asked to provide accurate information about their name, surname and the address to which they wish the response to be sent to.

Panonian must legally give a response to the consumer’s complaint in writing no later than 15 days from the day of receipt of the complaint.

We hereby inform you of our goodwill to resolve each dispute amicably by mutual agreement, as well as your right to use out-of-court consumer dispute settlement mechanisms by right of initiating out-of-court dispute settlement proceedings by filing an application with the Court of Honour of the Croatian Chamber of Commerce and/or submitting a reconciliation proposal with the Croatian Chamber of Commerce, and/or using the Online Platform for Online Consumer Dispute Resolution.

As a rule, the locally competent court that we want (whichever we want) can be contracted, and then everyone who has access to the general terms and conditions agrees to it. If the plaintiff disregards the territorial jurisdiction from general terms and conditions and files a lawsuit in the court in which the company he is suing is registered, the company may under the principle of “elective (optional) territorial jurisdiction” appeal to the court in which it is registered and invoke the general terms and conditions and the court selected as having territorial jurisdiction.

ONLINE DISPUTE RESOLUTION

Starting 15.2.2016., new EU Regulation has been applied across the EU, where online shopping disputes can be resolved through a special Online Dispute Resolution platform of the European Union. See link.

This means that if you encounter a problem while shopping online within the EU (defective product, inability to replace products, etc.), you can file your complaint in a quicker and easier way if you want to.

The platform can be used by both consumers and retailers and can be filed in any of the 23 official EU languages.

As a rule, the locally competent court that we want (whichever we want) can be contracted, and then everyone who has access to the general terms and conditions agrees to it. If the plaintiff disregards the territorial jurisdiction from general terms and conditions and files a lawsuit in the court in which the company he is suing is registered, the company may under the principle of “elective (optional) territorial jurisdiction” appeal to the court in which it is registered and invoke the general terms and conditions and the court selected as having territorial jurisdiction.

The general terms and conditions and the form for unilateral termination of the Purchase Agreement can be downloaded as PDF files under the following links:

General Terms and Conditions (English)
General Terms and Conditions (Croatian)
General Terms and Conditions (German)

Form for Unilateral Termination of the Purchase Agreement (English)
Form for Unilateral Termination of the Purchase Agreement (Croatian)
Form for Unilateral Termination of the Purchase Agreement (German)

We at Panonian value our own privacy a lot and for that reason we also greatly value yours. Which is why the Power of Panonian extends to our approach to privacy! We exclusively request and process data that is absolutely required for providing you with our products and services, and we handle all the information you share with great care. All third-parties we work with are selected not only for their quality of services, but also for their policies on data protection. This ensures that any data which we must share (for example for shipping product or making payments), still remains safe!

This privacy policy applies to the website and services provided by Panonian Engineering d.o.o. and is made in accordance with the General Data Protection Regulation act of the European Union. It describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data could be shared with third parties. It will also describe how we store your data, how we protect it against misuse and what rights you have regarding the personal date you provide to us. If you have any questions regarding our privacy policy, please contact Panonian’s data protection officer, who’s contact information is provided to you below.

In addition to our Privacy Policy, please make sure you also read our Cookie Policy here.

Panonian keeps its privacy policy under regular review and places any updates on this web page. At every visit, please make sure you re-read the privacy policy in order to be aware of any changes made since the last time you visited our website, placed an order, or used our services. This privacy policy was last updated on September 30, 2022.

PANONIAN DATA PROTECTION OFFICER DETAILS

Name:	Leon Trivić
Phone Number(s):	+385 91 781 5669
Email Address:	leon@panonian.com

WHAT DATA WE COLLECT

For providing you with the services and products that we offer, depending on your choices, we collect the following data:

• First Name
• Last Name
• Company Name
• Billing (and when applicable also Shipping) Address (this involves Street, House Number, Zip-Code, City, State & Country)
• Phone Number
• Email-Address
• Username for on our website
• Password of this username
• Order History (Products and Date)
• Billing Information (such as prices paid, totals transferred and VAT amounts)
• A note on which payment methods you used to complete your order

Third-Parties, that Panonian uses for various functions of the webshop and also essential processes within the company, might also collect the following data:

• First Name
• Last Name
• Company Name
• Billing (and when applicable also Shipping) Address (this involves Street, House Number, Zip-Code, City, State & Country)
• Phone Number
• Email-Address
• IP-Address
• Order History (Products and Date)
• Billing Information (such as prices paid, totals transferred and VAT amounts)
• A note on which payment methods you used to complete your order
• Your payment details (e.g. bank account number or credit card number)
• Your internet browser and device type
• Value of the items in your package
• Items that are inside of your package

More details on which third-party collects which data will follow in the section “HOW WE USE YOUR DATA”.

HOW WE COLLECT YOUR DATA

You directly provide Panonian with most of the data that we collect. This data collection happens when you:

• Place an order and complete payment for any of our products or services
• Register for our newsletter
• Voluntarily fill out the contact form on our website
• Contact us via email
• Contact us via phone (in this case only your phone number is stored, conversations will never be recorded without explicit permission)
• Use or view our website via your browser’s cookies
• Register to our website by making a user account

HOW WE USE YOUR DATA

Panonian collects your data solely so that we can:

• Process your order and manage your account.
• Send you your order confirmation, our legal information and your invoices by e-mail.
• Contacting you for reasons of customer service, such as when problems arrive or we’d like to ask your feedback on services.
• E-mail you our newsletter, containing information about us, products you may like and special offers, but only when you opted-in for this.

If you agree, Panonian will share your data with third-parties in order to complete several steps in the process of completing your order and getting it to your doorstep. All companies that we share your data with are listed below here. Panonian will not share your data with third-parties so they can offer you their products and services.

WEBHOSTING:

Strato AG – Our website is hosted on the servers of Strato AG. All data that is entered on the website and saved, is stored and kept safe on their servers in compliance with GDPR regulations. A special contract, an “Auftragsverarbeitungsvertrag” as it is named in German, exists between us and Strato AG to ensure proper legal processing of data by both parties.

All data stored by Strato AG is stored at data servers solely within Germany and operated only by Strato, no other hosts involved. Since your data is stored in private data-centers, and in a country that is one of the world leaders in data protection and privacy, your data is as safe as can be!

Additionally, Strato AG, stores your IP address for recognition and prevention of cyber-attacks for a maximum of 7 days.

WEBSHOP:

WooCommerce – Or webshop is design and based on the services of WooCommerce and as such is able to offer you our products and services. By default, WooCommerce retains the following data:

• What products a customer ordered and when.
• Name, e-mail address, and phone number provided by the customer.
• Billing (and optionally: shipping) address entered by the customer.
• A note about payment method used by the customer

This information, like the rest of our website’s data, is stored in the database of our host.

WooCommerce does not collect any additional payment information upon checkout such as credit-card numbers or log-in data. Payment data is processed by the payment processers, which are described in detail in the next section.

PAYMENT PROCESSORS:

Mollie B.V. – For concluding and processing (part of ) the payments within our webshop we use the payment provider Mollie B.V. The data Mollie B.V. processes is:

• Your payment details (e.g. bank account number or credit card number);
• Your IP address;
• Your internet browser and device type;
• In some cases, your first and last name;
• In some cases, your address details;
• In some cases, your e-mail address and/or telephone number;
• In some cases, information about the product or service that you have purchased from our customer;
• Other personal data that you actively provide, for example in written correspondence or via telephone when you contact our customer service.

The cases in which they process your personal data but don’t necessarily always do so, depend on for example the payment method you us, the API that we at Panonian have implemented and whether you as a customer contact the customer service at Mollie B.V..

Mollie has implemented fitting technical and organizational measures to protect your personal data. It does however, retain the right to use your personal (anonymized) information to further improve their services and, within this exact context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Mollie that uses third parties. Mollie does not store your data any longer than the installments permitted by the appropriate legal grounds of the GDPR.

PayPal – PayPal processes (part of) our payments in our webshop. PayPal processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. PayPal has implemented suitable technical and organizational measures to protect your personal data. PayPal retains the right to use your personal (anonymized) information to further improve their services and, in this context, share it with third parties. In the case of a request for a deferred payment (credit facility) PayPal will share personal and order information with the appropriate payment provider. All the aforementioned guarantees of the protection of your personal data are also applicable to third parties used by [PayPal that uses third parties. PayPal does not store your data for longer than allowed by the legal terms within the GDPR.

Important: Panonian and/or the payment providers mentioned above, may send your data to, and also use the resulting information from, credit reference agencies in order to prevent fraudulent purchases.

TRANSPORT AND LOGISTICS

DPD Croatia d.o.o. –Your order at Panonian, depending on the package size, weight, destination and urgency, might be handled by DPD Croatia. In order to successfully transport the package to your doorstep, we must share with them the following of your data:

• First and last name
• Shipping Address and other residential details
• E-mail address
• Phone number

DPD Croatia uses this data for the sole purpose of delivering your order to your doorstep. Only in case of them hiring subcontractors to deliver your package will they share the aforementioned information with third-parties, but all in compliance with GDPR regulations set.

If the destination is outside of the European Union, we will also have to provide DPD, as well as to the appropriate customs office that deals with your package, with the following data:

• Value of the items in your package
• Items that are inside of your package

Hrvatska Pošta – Just as with DPD Croatia d.o.o., your order might be shipped with Hrvatska Pošta, depending on the package size, weight, destination and urgency. The data shared with Hrvatska Pošta, and conditions under which this happens, are identical to those describe above for DPD Croatia d.o.o.

ACCOUNTING AND BOOKKEEPING

E-Računi d.o.o. – Our bookkeeping is done using the services provided to us by E-Računi d.o.o. In order to properly manage our books and fulfill our tax obligations, the following personal data will be shared with E-Računi:

• First Name
• Last Name
• Company Name
• Billing (and when applicable also Shipping) Address (this involves Street, House Number, Zip-Code, City, State & Country)
• Phone Number
• Email-Address
• Order History (Products and Date)
• Billing Information (such as prices paid, totals transferred and VAT amounts)
• A note on which payment methods you used to complete your order

This data is stored on the servers of E-Računi for the duration of our contractual agreement with them, or until the legal limit of the retention period has been reached. They exclusively process the data in accordance with our, Panonian’s, instructions. None of the data we share with them is shared with any further parties by E-Računi unless absolutely stipulated by a contract or other legal decisions on the disclosure of data (such as through court order or governmental necessity).

In order to fulfill our legal and tax obligations, E-Računi does share some data with third-parties such as FINA or the Croatian tax authorities (eTax) on our behalf. This is all done only when absolutely necessary and within the guidelines set by the GDPR.

Besides that, E-Računi has implemented fitting technical and organizational measures to prevent misuse, loss or corruption of your data and handles all data in accordance with the GDPR legislation.

E-MAIL PROVIDER

Microsoft Office 365 – For our regular business email, which includes all e-mail addresses with the @panonian.com (but also .de, .eu, .net, .nl, .org and .fr) domain, we use the email services of Microsoft Office 365. The domain and traffic still goes through the servers of Strato AG in accordance with the information stated above under “WEBHOSTING”.

Microsoft has implemented fitting technical and organizational measures to prevent misuse, loss or corruption of your data. It does not have access to our mailbox and we treat our e-mail traffic with you very confidentially.

HOW WE STORE YOUR DATA

The data you share with us, depending on the actions you performed with us (e.g. customer service contact, order placement, website visit), may be stored in the following locations:

• On our server-space at our webhost Strato AG. The location of these servers, as described above, is in Germany, within the European Union, as is in compliance with GDPR regulations.
• On the servers of Microsoft 365. The exact location of these servers are not disclosed, but all of these servers are all within the European Union, in either Austria, Finland, France, Ireland, or the Netherlands, as is in compliance with GDPR regulations.
• On the servers of E-Računi. These server locations are not exactly disclosed, but are all within the European Union.

Other locations might apply for the data shared with other third-parties as mentioned above. Even though some of this data is transferred internationally, none of your data is transferred outside of the European Union and therefore is always handled (or at least should be by these third-parties) according to GDPR regulations.

HOW WE PROTECT YOUR DATA

Confidentiality of your information on our website is protected and secured by using SSL encryption. All pages, including the order and payment pages, are secured by using this protocol with a high 256bit data encryption, which is a data coding procedure for the prevention of unauthorized access during data transfer.

We at Panonian have taken appropriate measures to keep your data safe and store it in as little locations and with as little third-parties as possible in order to minimize the possibilities of a problem. Therefore we also choose the partners that deal with your data very carefully, and make sure all companies we work with take appropriate measure, are located within the European Union and follow the guidelines of  the GPDR.

DURATION OF DATA STORAGE

The data you share with us, is stored with us for as long as is necessary. Duration may vary according to what is reasonable or to what we are legally obligated to do. We do regular audits of our compliance with GDPR and with that, assess the necessity of data stored.

Data shared with the third parties mentioned above, is either not stored at all, stored for the duration of the service, or stored for as long as our contract runs with them, unless we request them to delete this data anytime before that. Under some conditions, third-parties might keep the data for a longer period of time then aforementioned, but only so when they are under legal obligations to do so, or if the data is anonymized.

MARKETING

Panonian would like to send you information about products and services of ours that we think you might like. If you agree to this, you agree to only receive marketing from Panonian and no third parties. We will not share your information with third parties, so that they may contact you.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact the Panonian data protection officer using the details stated above.

WHAT YOUR DATA PROTECTION RIGHTS ARE

Panonian would like to make sure you are fully aware of all of your data protection rights. Every customer of ours is entitled to the following:

The right to access – You have the right to request us for copies of your personal data.

The right to rectification – You have the right to request us to correct any of your data which you believe to be inaccurate. You also have the right to request us to complete any of your information which you believe to be incomplete.

The right to erasure – You have the right to request us that we erase your personal data, under certain conditions. If you would like to do so, you are free to use the “Right to Erasure” request form we have provided to you on our website here.

The right  to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing your personal data, under certain conditions.

The right to data portability – You have the right to request us to transfer the data that we have collected about you to another organization, or directly to you, under certain conditions.

If you make a request, we legally have one month to respond to you, but will of course try to respond much earlier. If you would like to exercise any of these rights, please contact the Panonian data protection officer using the details stated above.

AUTOMATED PROFILING

We do not used any stored data for automated decision making or profiling anywhere on our website or for our products and services.

PRIVACY POLICIES OF OTHER WEBSITES

Our website at https://panonian.com contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

HOW TO CONTACT US

If you have any questions about Panonian’s privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please to not hesitate to contact our data protection officer. The contact details are at the top of this policy.

If you would like to exercise your right to erasure, please do so by using the “Right to Erasure” request form we have provided to you on our website here.

HOW TO CONTACT THE APPROPRIATE AUTHORITY

Should you wish to report a complaint or if you feel that Panonian has not addressed your concern in a satisfactory manner, you may always contact the AZOP, Agencija za Zaštitu Osobnih Podataka (Croatian Personal Data Protection Agancy) using the contact details found on their website here.

DOWNLOADS

The privacy policy and the right to erasure request form can be downloaded as PDF files under the following links:

Privacy Policy (English)
Privacy Policy (German)

Right to Erasure Request Form (English)
Right to Erasure Request Form (German)

We at Panonian value our own privacy a lot and for that reason we also greatly value yours. Which is why the Power of Panonian extends to our approach to handling cookies! We exclusively use and store cookies that are absolutely required for providing you with our products and services, and we assess the nature of cookies we implement with great care. This ensures that your information and behaviour on https://panonian.com is kept as private as possible.

This cookie policy applies to the website provided by Panonian Engineering d.o.o. and is made in accordance with the General Data Protection Regulation act of the European Union. It describes what cookies are, how we use them, what types and which cookies we use, how you can manage cookies yourself, how to contact us, as well as how to contact the appropriate authorities. If you have any questions regarding our cookie policy, please contact Panonian’s data protection officer, who’s contact information is provided to you below.

Your consent to cookie only applies to https://panonian.com/ and can be withdrawn at any time on our website as described below under “HOW TO CONTROL YOUR COOKIE PREFERENCES”.

Panonian keeps its cookie policy under regular review and places any updates on this web page. At every visit, please make sure you re-read the cookie policy in order to be aware of any changes made since the last time you visited our website, placed an order, or used our services. This cookie policy was last updated on September 30, 2022.

Learn more about how we process other personal data in our Privacy Policy found here.

PANONIAN DATA PROTECTION OFFICER DETAILS

Name:	Leon Trivić
Phone Number(s):	+385 91 781 5669
Email Address:	leon@panonian.com

WHAT ARE COOKIES

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement. For further information, visit https://www.allaboutcookies.org/.

HOW WE USE COOKIES

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

Panonian rarely uses third-party cookies. However, if applied, the third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

WHAT TYPE OF COOKIES WE USE

There are a number of different types of cookies, however, our website uses:

Essential – These cookies are absolutely necessary for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Functional – These are the cookies that help certain non-essential functionalities on our website. For example this category contains cookies that help us store your settings and browsing preferences like language preferences, location you are in and/or keeping you logged in so that you have better and easier future interactions with our website. It also includes cookies for embedding content like videos or sharing content of the website on social media platforms. A mix of first-party and third-party cookies are used.

Performance – These are the cookies that are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytics – These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyse how well the website performs, how visitors interact with the website, and where it needs improvement.

An overview of the cookies we collect can be found below:

Cookie	Type	Duration	Description
_gat	third-party	1 minute	This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites.
caosLocalGa	persistent	1 month	This cookie is used to determine whether the browser accepts cookies. It expires when we close the browser.
caosLocalGa_gid	persistent	1 day	This cookie is used to count how many people use the website in a day.
cookielawinfo-checkbox-analytics		1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Analytics" category .
cookielawinfo-checkbox-essential		1 year	The cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category “Necessary”.
cookielawinfo-checkbox-functional		1 year	The cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-performance		1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category "Performance".
CookieLawInfoConsent		1 year	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
popup_close_remember	persistent	1 month	This cookie is used to remember that the visitor has seen the displayed pop-up, so that it won't be displayed again.
store_notice[notice id]	session	session	Allows customers to dismiss the WooCommerce "Store Notice". No personal information is stored in this cookie.
viewed_cookie_policy	persistent	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
woocommerce_cart_hash	session	session	Helps WooCommerce determine when cart contents/data changes.
woocommerce_items_in_cart	session	session	Helps WooCommerce determine when cart contents/data changes.
woocommerce_recently_viewed	session	session	Powers the WooCommerce "Recent Viewed Products" widget.
wordpress_logged_in_*	persistent	persistent	This cookie is used by our website to keep the user logged-in
wordpress_sec_*	persistent	15 days	Used by our website in order to provide protection against hackers, track the user's authorisation to each access resource and store account details.
wordpress_test_cookie	session	session	This cookie is set by our website to test of cookies can be set on your browser.
wp_woocommerce_session_*	persistent	2 days	Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
wp-wpml_current_language		session	Stores the current language. This cookie is enabled by default on sites that use the Language filtering for AJAX operations feature.

HOW TO CONTROL YOUR COOKIE PREFERENCES

Should you decide you want to revise your cookie preferences, you can delete all cookies and revisit your consent by clicking here and subsequently reload the page.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage/delete cookies go to https://www.allaboutcookies.org/. Be aware that in some cases, by blocking cookies, some of our website’s features may not function properly, or at all, as a result.

HOW TO CONTACT US

If you have any questions about Panonian’s cookie policy, the cookies we collect, or if you would like to exercise one of your rights, please to not hesitate to contact our data protection officer. The contact details are at the top of this policy.

HOW TO CONTACT THE APPROPRIATE AUTHORITY

Should you wish to report a complaint or if you feel that Panonian has not addressed your concern in a satisfactory manner, you may always contact the AZOP, Agencija za Zaštitu Osobnih Podataka (Croatian Personal Data Protection Agancy) using the contact details found on their website here.

DOWNLOAD

The cookie policy can be downloaded as a PDF file under the following link:

Cookie Policy (English)
Cookie Policy (German)